Women speak About sexual assault at Massage Envy spas: 'The day changed my life forever'

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Massage Envy, the largest chain of massage franchises in the country with nearly 1,200 spas, more than 20,000 massage therapists, $1.3 billion dollars in annual sales and more than 1.6 million members nationwide, is facing allegations that more than 180 women were sexually assaulted at its locations, according to a Buzzfeed News investigation.
Susan Ingram told us she was assaulted in 2015 at a Massage Envy location in West Chester, Pennsylvania, during her seventh massage with therapist James Deiter. She is now suing.
“The day changed my life forever,” Ingram told us while fighting back tears. “I was just totally traumatized with sadness, pain, sobbing."
As part of her lawsuit, Ingram alleges she called the salon after the incident once she got home and learned Deiter was with another client, but the salon refused to interrupt the session.
“I said, ‘Please go down the hall, knock on that door, get that woman away from him,’” Ingram recalled. “She said, ‘I can’t do that.’”
Deiter is now in prison after pleading guilty to assaulting nine women while working at Massage Envy. Ingram alleges she was put at risk because she alleges Massage Envy knew of at least one incident prior to her assault.
 PHOTO: Susan Ingram told ABC News she was assaulted in 2015 at a Massage Envy location in West Chester, Pa., during her seventh massage with therapist James Deiter.

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